Baker Tilly helps village develop its IT department’s strategic vision

Client’s need

A village needed assistance to facilitate an IT strategic plan and to provide benchmarking data and a high-level analysis of IT vendor services.

Baker Tilly solution

Baker Tilly worked with the village to assess their current operations and value for services, including:

• Completed an analysis of cost for services of the current outsourced IT services provider and reviewed the current contract for enhancements
• Provided an assessment of the service provider’s role in new projects and strategies
• Provided benchmarking data and an analysis of IT vendor services
• Completed a study of comparable municipalities (both those using outsourced providers and those providing the services internally) to allow comparison against comparable municipalities

Results achieved

Baker Tilly developed a three-year IT strategic plan that the village used as a road map for IT services. We also recommended a tightening of contract oversight procedures and a reconsideration of vendor contract costs.

For more information on this topic, or to learn how Baker Tilly specialists can help, contact our team.