Case study: Life science manufacturer overhauls construction processes

A global life sciences company that designs, manufactures, and markets minimally invasive robotic surgical systems.

The situation

The client was facing challenges with their construction projects consistently coming in over budget and behind schedule. Despite their best efforts, they needed help identifying the causes, which prompted their internal audit team to seek outside support for a construction audit and construction process review.

The solution & results

A team of advisors worked closely with the client to conduct a comprehensive assessment and detailed mapping of the client’s construction process. The team:

• Established clear objectives for the project and led planning by identifying stakeholders, aligning expectations, organizing resources, and facilitating collaboration
• Engaged in extensive fieldwork, including conducting interviews with departmental focus groups, reviewing relevant documentation, and researching industry standard practices
• Analyzed the collected information to identify critical issues and opportunities, and developed actionable recommendations based on the significance, impact, and scope of findings
• Adapted delivery of recommendations to the specific needs of the client leadership team

As a result, the client:

• Gained clear insights and a practical implementation plan for confident decision-making and effective execution of current and future construction projects
• Strengthened contract compliance and controls; reduced disputes and change order issues
• Improved processes, policies, and procedures for construction projects
• Enhanced communication across leadership and departments