Enterprise shared services office established for higher education system
Learn how a large higher education system enhanced organizational effectiveness and student success with the development of a shared services office.
Client background
A large higher education system located in the Midwest comprised of multiple institutions, colleges and universities. Serving hundreds of thousands of students annually, the system plays a pivotal role in the state’s educational landscape.
The business challenge
The higher education system faced the critical challenge of enhancing organizational effectiveness, technology, student success and equity across its 31 institutions. The need for a cohesive shared services office arose from fragmented administrative processes, need for enhanced technology systems and disparities in student outcomes. Industry trends towards digital transformation and increased focus on equity in education further underscored the urgency for a unified approach. The system sought Baker Tilly’s expertise to develop a shared services office that would streamline operations, foster collaboration and strengthen the system’s overall performance and support for students.
