Article

Generative AI and change management: Preparing your workforce

July 12, 2024 · Authored by Jordan Anderson, Jessica Drexler

As organizations strive to stay ahead in an increasingly competitive market, leveraging generative artificial intelligence (AI) can offer unprecedented opportunities to streamline workflows and seamlessly connect data points. But the path to successful AI implementation goes beyond technology adoption – requiring careful consideration of how AI will be deployed, adopted and used throughout the workforce.

Organizations looking to succeed need to take a holistic approach, rooted in strategy and governance, that considers various aspects of organizational readiness. Providing the tools and resources needed to adapt to new processes and technologies will help prepare your workforce for the change and increase the likelihood of its success. This innovative approach plays a crucial role in shaping effective AI change management strategies.

Setting the foundation

As with any initiative, it’s important to establish strategic alignment by clearly defining the purpose and objectives behind the initiative, understanding where your organization is headed in the long term and clarifying how generative AI fits into your strategic vision, mission and values to ensure your AI investment contributes meaningfully to your organization's goals. Establishing the role AI contributes to the overarching strategy goals and objectives promotes priority for the investment of time and resources across the organization.

Additionally, the commitment of leadership is pivotal as your leaders need to actively champion generative AI adoption and communicate its strategic importance to ensure buy-in across all levels of your organization. Regular communication helps to address any concerns early on, builds trust and employee engagement and fosters a culture mindset shift that embraces innovation, continuous learning and adaptability. Active and visible leadership support further promotes the prioritization and attention required to drive buy-in and commitment required for successful adoption.

Conducting a thorough organizational assessment