Transforming HR through AI: A community college's journey
Discover how Baker Tilly reshapes HR in higher education with AI and digital transformation. Gain insights on strategy, governance and employee experience.
HR Happy Hour podcast
Listen to the episodeIn this engaging episode of the HR Happy Hour Show, hosts Steve Boese and Trish Steed sit down with Amanda Duval-Norwood, Chief Human Resources Officer of Harper College, during Oracle AI World 2025. Harper College's ERP transformation began in 2021. They ultimately selected Baker Tilly as their Oracle Cloud implementation partner due to their industry experience and willingness to educate.
The podcast conversation dives into Amanda’s professional journey in HR, her leadership at Harper College and the institution’s community-first philosophy. Amanda shares how Harper College is leveraging Oracle’s HCM and ERP systems to drive innovation and streamline operations, offering a compelling look at how AI is being integrated into real-world HR practices.
The episode also explores the broader impact of digital transformation in HR, especially within the context of higher education’s unique governance structures. Amanda discusses the challenges and opportunities of shared governance and how AI can elevate employee experiences.
The HR Happy Hour Show is the longest-running and most downloaded podcast in HR. Focused on workplace tech and innovation, it features conversations with top HR leaders and users exploring how new solutions are shaping the future of work.
Amanda Duval-Norwood, Chief Human Resources Officer, Harper CollegeWe chose Baker Tilly because they were highly recommended... It was very important for us to work with somebody who had experience in the industry because they felt our pains. They knew exactly what we were experiencing and knew how to fix it.
Real life results
Amanda Duval-Norwood, Chief Human Resources Officer at Harper College, shares why the community college in Palatine, IL chose Baker Tilly for their cloud transformation. Baker Tilly’s strong active involvement in the higher education sector positioned them to effectively navigate and resolve Harper College’s unique challenges. The college successfully went live on Oracle Cloud in January 2021, followed by the implementation of Oracle Recruiting and Oracle Journeys in 2022. Collaborating with both Oracle and Baker Tilly enabled Harper College to optimize its systems and automate key processes, an essential step for a community college focused on efficiency and innovation.
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