In the era of rapidly advancing artificial intelligence (AI), leveraging generative AI safely requires a thoughtful approach that considers not only its capabilities, but also the ethical, privacy and security implications.
Organizations can work to leverage generative AI safely by investing in several key practices.
Understanding new technologies
Education is foundational for any organization looking to integrate generative AI technologies safely and effectively. Ensuring that your employees, especially decision-makers, understand what generative AI is, its capabilities and its limitations will help in setting realistic expectations and understanding the potential risks of its usage.
Education also extends to generative AI’s strategic implications on your organization as decision-makers need to know how it can impact their business model, customer engagement and competition in the market. Understanding the potential generative AI can have to impact your organization’s core operations enables decision makers to proactively plan for integrating the new technologies by re-imagining traditional processes to capitalize on the efficiency and personalization that AI can provide.
Beyond decision makers, increasing data and AI literacy in employees across your organization is necessary for an effective integration of generative AI into day-to-day business processes. Not only does this promote responsible use of AI but also increases its likelihood of successful adoption. When employees understand the benefits and potential use cases of generative AI in their daily work, they are more likely to support its adoption.
Leveraging change management practices can help to support the organizational cultural shift that is essential for successful AI implementation. By ensuring employees across various teams have a solid understanding of generative AI, organizations create a foundation for its effective and responsible use. Ultimately, a well-informed workforce not only ensures the successful integration of generative AI but also fosters a culture of continuous learning and innovation within the organization.
