How to unlock the full value of your NetSuite investment | Baker Tilly
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How to unlock the full value of your NetSuite investment
Sept. 25, 2025 · Authored by Chris Millet, Chase Pendley
Implementing NetSuite is a significant investment. As with any major asset, you want to realize its full value and increase your ROI.
Achieving this goal hinges on one major factor: user’s NetSuite skills. From complete novice to seasoned super-user, continuous skill-building is key to unlocking NetSuite’s full potential.
Discover accessible NetSuite learning opportunities and how they can boost your users’ capabilities — regardless of their skill level — with the following insights.
Explore the NetSuite learning cloud support pass (LCS)
The Learning Cloud Support Pass (LCS) is an add-on to the core NetSuite subscription that provides on-demand, personalized training content for all user levels. With NetSuite’s shift from individual passes to a company-wide pass this enables all general access users to benefit from the platform.
Subscription tiers and benefits
NetSuite offers different LCS tiers aligned with your subscription plan. Each tier includes a set amount of instructor led training sessions with NetSuite education advisors.
Standard: four training sessions per year each up to two hours each
Premium: six training sessions per year each up to two hours each
Enterprise: Same as Premium
Each tier includes access to thousands of hours of content covering various modules and process areas, plus hands-on lab exercises in a safe demo environment to practice new skills without risking your live data.
Personalization and progress tracking
LCS allows users to set roles and learning goals, such as mastering new features or pursuing certifications. The platform then recommends tailored learning paths. Users can favorite courses for easy access and track their progress, which is especially helpful for certification preparation.
Additional perks
LCS also delivers the following bonus benefits:
Access to interactive webinars led by education advisors
Ability to work directly with education advisors for personalized guidance
Earn Continuing Professional Education (CPE) credits, as NetSuite is registered with NASBA
Hands-on lab exercises to practice new skills in a safe environment
A free Explorer Pass with limited, introductory content to test-drive the platform before committing to a paid-for LCS subscription
SuiteAnswers: The power of NetSuite user guides
For those who prefer written documentation, NetSuite’s User Guides are an invaluable resource. Accessible via the SuiteAnswers portal in the NetSuite Support tab, these printable PDFs cover over 230 topics ranging from new features to account administration.
The user guides are well-organized with clickable tables of contents, enabling users to quickly find detailed instructions on specific tasks — such as setting up electronic bank payments or managing roles. They’re easy to download and share, making them ideal for team collaboration.
Guided learning: Interactive help within NetSuite
A relatively new feature, Guided Learning is embedded directly into NetSuite’s interface. Accessible via a floating button on standard pages, it offers step-by-step interactive pop-ups that guide users through processes and tasks.
Benefits of guided learning
The Guided Learning feature:
Facilitates exploring unfamiliar NetSuite areas
Reduces uncertainty by showing exactly where to click and what to do
Covers a wide range of NetSuite tasks and operations
Includes personalization tips such as dashboard setup and KPI tracking
Provides quick access to support resources, like SuiteAnswers and community forums
Free my learn explorer pass
Within Guided Learning, users can register for the free Explorer Pass — requires an Oracle account — offering a sneak peek of the Learning Cloud Support Pass content.
In-person and virtual learning opportunities
NetSuite facilitates a wide range of in-person and online learning opportunities that can help accelerate users’ skill sets.
SuiteWorld: The premier NetSuite conference
Held annually, SuiteWorld is the flagship event featuring:
Pre-event hands-on training with education advisors
Certification exam preparation and testing
Executive keynotes and breakout sessions covering diverse topics
Exhibit center showcasing partner solutions
Networking opportunities, formal and informal meetups, and a closing party with a concert
SuiteWorld pre-event training
Before SuiteWorld, a two-day pre-event training offers:
Hands-on, classroom-style instruction with small groups
Courses ranging from introductory to advanced levels
Certification exam prep courses with exams offered onsite
Opportunities to earn CPE credits
Certifications available at SuiteWorld include:
Suite Foundation
Administrator
BI and Reporting Specialist
Learning labs and virtual events
NetSuite also offers a wide range of learning opportunities outside the SuiteWorld event:
Learning Labs: Half-day, instructor-led sessions on various topics, offering CPE credits and personalized training.
Inside the Suite: In-person demos with technical experts.
Suite Fundamentals: Virtual live demos and on-demand recordings focusing on core business challenges and NetSuite solutions.
Virtual Meetups: Opportunities to connect with peers and experts remotely.
NetSuite certifications: Why they matter
Certifications demonstrate a user’s proficiency and commitment to NetSuite, offering benefits such as:
Validates a user’s skills and qualifications
Increases the user’s value to their organization
Opens doors to new roles and responsibilities
Helps companies build in-house expertise to leverage their NetSuite investment better
Available certifications
Common NetSuite certification include:
Suite Foundation — common starting point
Administrator
Financial User
Suite Analytics User
Advanced certifications for specialized roles
Exam details
Although details vary by each exam, common exam elements include:
Offered online or in person at testing centers, both being proctored
Multiple-choice and matching questions
Immediate results upon completion
Some exams require prerequisites, for example the Administrator exam requires a Suite Foundation certification
Costs vary by exam; retakes require a 10-day waiting period and additional fees
Study guides and practice exams are available online
Certification expiration
NetSuite certifications are valid for two years. Renewal requirements, such as delta exams or refresher courses, are communicated via email.
