Streamline policy and procedure management with generative AI

The integration of generative AI into the management of policy and procedure manuals is more than just a technological upgrade; it’s a strategic transformation. Businesses that adopt this technology can streamline operations and support compliance and governance frameworks.

Generative AI in business process management is likely to become a fundamental tool.

Interactive vs. Static manuals

Policy and procedure manuals are essential tools, guiding employees through daily operations and guarding compliance.

However, large, static manuals can be cumbersome when quick, specific guidance is needed, can quickly become outdated, lack practical examples, and fail to address unique or evolving issues.

Generative artificial intelligence (AI) can boost productivity and support problem-solving by making it easier for users to find and apply relevant information.

Integrate business areas

Tasks such as voiding and reissuing a vendor payment can require employees to navigate dense manuals or seek help from colleagues.

This challenge is not limited to one department but impacts various areas such as finance, procurement, accounts payable, and even project management, where efficient and accurate processing of payments and transactions is crucial.

If an employee can type a question like, "How do I void and reissue a payment?" and receive an instant, step-by-step guide tailored to your company’s policies, the process speeds up. Generative AI can transform static text into a dynamic, interactive assistant that provides steps and cites the relevant sections of your policies, helping the employee verify the information is accurate and compliant.

Benefits

The benefits of integrating generative AI into business processes extend far beyond simplifying the search for information. Here are several key advantages:

• Increased efficiency. Employees won’t need to spend time thumbing through manuals or waiting for assistance. Generative AI provides immediate answers, significantly speeding up task resolution and freeing up time for other duties.
• Consistency and accuracy. With AI, the guidance provided is based on the latest updates to policy manuals. This consistency helps standardize procedures, reducing the risk of errors and noncompliance.