Article

Empowering business growth with Baker Tilly’s IFS Support offering

Aug. 23, 2024 · Authored by Paolo Zaino, Rachel Clifford

IFS Cloud offers significant benefits to its software customers and end users, but with any leading-edge technology, there will always be issues that arise from time to time.

Baker Tilly’s IFS support team assists clients with a variety of critical services on a day-to-day basis, helping clients leverage the capabilities of their platform, solve functional and technical issues and generate more value from IFS than they ever have before.

Who should take advantage of this offering?

Any company leveraging IFS across most versions, can take advantage of the Baker Tilly IFS support offering. Outsourcing the support services to Baker Tilly allows internal IT and business analysts to focus on higher value initiatives that drive the return on investment from leveraging IFS rather than managing the volume of requests that can come from end-users.

How does IFS support unlock success for users?

All members of the support team have at least one IFS certification which demonstrates the quality of expertise provided. The highly skilled and experienced team respond to incidents and requests on a 24x7 basis within a clearly defined service-level agreement (SLA). This means that we not only provide the client with specialist knowledge but can also provide cover for shifts, busy periods and other absences.

The client will be assigned a point of contact who they will meet with on a regular basis to review the service and can reach out to when they simply need to discuss a specific topic. Raising a ticket and communicating with Baker Tilly is easy: the client can simply send an email to our support desk, and it will be assigned to the most appropriate consultant. Our focus is on the client and so we will proactively engage in a way that suits them; we are happy to jump on a call or simply correspond by email.

Perhaps they are struggling with a standard function that is not performing correctly, or maybe they want to do something differently that they don’t currently have the IFS capabilities or knowledge to achieve. They also may be new to their position or filling in for a co-worker who understands IFS and its processes and functionalities better than they do.

Each solution is unique in its implementation due to modifications and other client developed customizations. IFS will support their modifications and can support the client developed customizations if this is a requirement.