Article

Ensuring long-term EHR success with change management strategies

March 10, 2025 · Authored by Ed Ricks, Jessica Drexler

Adopting an Electronic Health Record (EHR) system is one of the most transformative changes a healthcare organization can undergo. The promise of streamlined workflows, improved patient care and enhanced collaboration between care teams hinges on successful EHR implementation and long-term utilization. However, all too often, organizations overlook the critical role that change management and ongoing training play in maximizing the system's effectiveness.

Effective EHR change management requires a comprehensive approach that begins long before go-live, fostering a culture where staff feel prepared to embrace the new system. This involves early knowledge development, real-time support and clear communication about the system's benefits. By integrating change management from the outset, healthcare organizations can help staff feel confident in their new workflows, reducing stress and minimizing disruptions to patient care.

Empowering employees through early engagement

Change management in healthcare is about more than just training employees on how to use a new system—it’s about preparing them for change itself. The sooner staff members are familiarized with their new roles and responsibilities, the smoother the transition will be. By involving individuals who will be responsible for the change early on, organizations can tap into natural leaders who will champion the EHR implementation.

Rather than waiting until the months leading up to go-live to designate super users, organizations should identify and nurture these leaders throughout the project. Doing so not only prepares the team but helps alleviate the stress and resistance typically associated with major transitions.

Reducing resistance with a sense of control

One of the biggest challenges during organizational change is resistance, particularly when individuals feel a loss of control, which can overshadow potential gains. To address this, change management strategies that promote early readiness help empower staff and give them a sense of control throughout the transition process.

To reduce the emotional resistance that often accompanies change, organizations can assess and respond to readiness indicators, communicate clearly, actively involve staff in the decision-making process and offer autonomy in how they adopt the new system.