Article
Exploring the impact of Baker Tilly’s alliance with ServiceTitan
Nov. 15, 2024 · Authored by Baran Sönmez
In 2017, Baker Tilly embarked on a strategic alliance with ServiceTitan, a leader in software solutions for the home and commercial services industry. As a specialist in digital transformation, Baker Tilly empowers businesses to adopt and implement Sage Intacct solutions, aimed at helping them enhance their financial strategies and automate processes. We are proud to be recognized as ServiceTitan's preferred implementor of Sage Intacct and their trusted ERP alliance, delivering outstanding value to our customers with our ServiceTitan integration.
Read on to uncover how the collaboration began and the innovations it has brought to the home and commercial services industry.
Alliance development
Over the years, our collaboration with ServiceTitan has evolved from a fragmented approach to a unified and streamlined service, enabling both companies to deliver exceptional value to our clients. We have implemented joint sales procedures that enhance efficiency and accelerate the sales cycle. By fostering collaboration between ServiceTitan’s sales and implementation teams, we created a “unified front” that allows customers to experience seamless service. This collaborative approach includes:
- Unified sales processes: Engaging Baker Tilly’s and ServiceTitan’s teams to streamline procedures and enhance customer engagement
- Joint implementation plans: Development of a standardized implementation framework, allowing both teams to operate as a single cohesive unit.
The results have been impressive, with over 30 dedicated implementers focusing exclusively on the home services sector, the alliance has successfully onboarded approximately 1,100 joint customers.
Commitment to customer success
Baker Tilly and ServiceTitan are committed to continuously enhancing our strategic alliance to ensure that our customers are supported, and their needs are met. Our high Net Promoter Scores (NPS) exceeding 90 and a track record of successful projects with major industry brands have positioned Baker Tilly as a trusted leader in the home services sector. We deliver solutions that address our customers most pressing needs by staying attuned to industry trends and listening to their most significant pain points.
