Laying the foundation for a successful healthcare Oracle Cloud implementation

Healthcare organizations do not simply decide one day to adopt Oracle ERP Cloud. A digital transformation involves a long, thoughtful process that requires careful planning and meticulous short- and long-term goal setting in collaboration with a team of professionals.

Baker Tilly’s Oracle Cloud practice leader Brad Fisher recently joined Stephen Salata, Baker Tilly’s Oracle delivery leader, at the Heathcare Industry User Group Interact 2022 conference for a comprehensive discussion about some of the most important insights for organizations to have a successful healthcare Oracle Cloud transformation.

Q: When creating a vision, how should organizations define success for an Oracle Cloud implementation?

Salata: We always challenge our clients or prospects to think about what objectives they want to get out of an implementation. What does success look like? Can we align implementation goals so that they also align with their strategic organizational initiatives? Let’s start with defining all of their current pain points, inefficiencies in their legacy systems and processes, and to translate those into objectives that can be measured unambiguously. Once we have that list, we can prioritize them in order of ROI and how well they match to enterprise-wide strategic initiatives.

Fisher: We want our customers to express what's most critical to them, alleviating which pain points will help the most, maybe it’s gaining the most automation, maybe it’s improving employee experience or minimizing attrition, but the leadership of the organization has to agree and buy in to these priorities and how to measure the KPIs. We can say “we think we know your KPIs,” but we need to collaborate with the organization to understand where their priorities are - and those success metrics laid out become the guiding principles of the project.

Q: How does Baker Tilly help organizations streamline their business processes a drive for workforce adoption?

Salata: "We've been doing these processes this way for a long time" is a common statement we hear, and the importance of these projects oftentimes is turning the page on that mindset. There's a reason why the organization is willing to invest in the application to be able to streamline processes, become more agile, etc. Change is difficult for humans but feeling a bit uncomfortable in the beginning is a good thing. This is where change management is critical to success.