Article
Reframing advocacy: Advancing patient engagement solutions with purpose
June 20, 2025 · Authored by Mark Scallon, Darren R. Jones
In an industry defined by breakthrough science and rapid innovation, one of the most powerful yet often overlooked drivers of impact is trust. Trust is not built in the lab. It is earned through meaningful connection with the people who matter most: patients.
For life sciences companies, the journey from lab to life is not complete until the patient experience informs every decision. That requires more than intention. It calls for patient engagement solutions that embed patient advocacy into the core of business strategy.
Why the stakes are rising
Today’s healthcare environment demands more from life sciences organizations. Patients are more informed. Regulators are more watchful. Public expectations around transparency, accountability and equity are higher than ever.
In this climate, partnerships with patient advocacy organizations can’t be transactional or tactical. They must be intentional, compliant and built around shared outcomes. When done well, advocacy does more than enhance reputations. It fuels relevance, innovation and long-term value.
Moving beyond the status quo
Patient advocacy is a strategic discipline that ensures patient voices influence how therapies are developed, delivered and reimbursed. Yet too often, patient advocacy is treated as a goodwill gesture or an afterthought once a product is developed and market ready. That approach is no longer sustainable. As treatment pathways become more personalized and care models more complex, advocacy must start upstream with early stakeholder engagement during R&D, equitable access planning and transparent alignment on shared outcomes.
Life sciences leaders must begin asking tougher questions:
- Are our advocacy investments actually improving patient outcomes, or just checking compliance boxes?
- Have we embedded the voice of the patient into our development and commercialization models, or are we assuming what they need?
- Are we building sustainable relationships with advocacy groups, or just transactional alliances?
Advocacy vs. support: Knowing the difference
It is important to distinguish patient advocacy from patient support.
