Streamlining processes with Oracle Cloud Managed Services

As organizations transition to cloud-based systems, the need for specialized support can be essential. Managed service offerings, such as Baker Tilly’s Oracle Cloud Managed Services, are designed to streamline operations, reduce risks and enhance efficiency.

These services provide a robust framework that addresses immediate operational needs while fostering long-term growth through tailored solutions. By leveraging expert support, organizations can focus on their core business objectives, drive innovation and maintain a competitive edge in an ever-evolving marketplace.

What makes Oracle Cloud Managed Services stand out

Oracle Cloud Managed Services differentiate themselves by offering flexible, tailored approaches that align with the unique strategies and goals of each organization.

Unlike standardized solutions provided by many cloud service providers, Baker Tilly’s approach adapts to meet diverse client needs—whether developing internal capabilities or fully outsourcing cloud management. This flexibility allows businesses to select from three distinct service options, ensuring they receive support customized to their objectives.

Our Upgrade+ and Extended Services options not only assist with implementing new functionalities but also empower clients through education and skill development. For organizations seeking a hands-off approach, our Full Managed Services tier ensures seamless cloud management, enabling clients to focus on their core operations while our experts handle technical complexities.

Service tiers: Tailored support for every stage

Baker Tilly offers three post-go-live support service tiers, each designed to address varying client needs and provide the right level of assistance at any stage of their cloud journey.

1. Upgrade+
   Upgrade+ serves as the foundational support tier, primarily focused on managing quarterly updates. It stabilizes operations post-implementation and helps clients adapt to new features introduced during each upgrade cycle. A key component of this service is knowledge transfer, equipping clients with the skills and confidence to manage changes independently over time.
2. Extended Services
   Building on the Upgrade+ tier, Extended Services offers a more comprehensive level of support. It includes everything from the foundational tier while also addressing day-to-day operations, handling both routine inquiries and complex issues. Rather than simply providing solutions, our team actively encourages clients to diagnose and resolve challenges themselves, educating them on troubleshooting strategies and promoting greater self-sufficiency.
3. Full Managed Services
   The Full Managed Services tier offers the highest level of support. Designed for organizations that prefer to fully outsource their cloud management, this option allows businesses to concentrate on their strategic goals while our professionals ensure the cloud environment operates smoothly and efficiently.

Common obstacles organizations face before engaging our team

Before clients reach out for assistance, they often encounter several significant challenges that can hinder their operational efficiency and overall satisfaction. By understanding these pain points, we can provide customized solutions to overcome them.

• Post-go-live stabilization: This phase can be particularly daunting as staff members transition into new roles with unfamiliar processes and tools. Despite thorough preparation, many clients find that it takes longer than anticipated to gain the confidence and repetition necessary to navigate these changes effectively.
• Role capacity limits: Resource constraints are common, with employees juggling multiple responsibilities while managing end-user inquiries, which can lead to burnout and inefficiency. By stepping in to alleviate some of this strain, our team can help redefine roles and distribute responsibilities more manageably. 
• General change management challenges: The dynamic nature of cloud-based solutions—characterized by frequent updates and evolving capabilities—requires a delicate balance between managing current operations and planning for enhancements. Clients coming from static, on-premise systems may struggle to embrace this shift, making change management fundamental for growth and innovation. 
• Product knowledge gaps: This is an opportunity to take advantage of our team's extensive exposure and experience with Oracle Cloud products, helping to identify overlooked opportunities for improvement or adjustments that could enhance your current implementation. This collaboration allows you to gain valuable insights that might otherwise remain hidden.

Determining the right managed service tier for your business 

Choosing the right managed service requires a thorough understanding of your organization's current state, challenges and long-term goals. By assessing various factors, businesses can determine which service best aligns with their needs. 

Start by evaluating where your organization stands. Have you just gone live, or have you been operating for some time? Understanding your current phase will help identify the type of support needed. If you're still stabilizing, you might require more immediate assistance compared to an organization that's been live longer. 

It's essential to listen to both your administrators and end users. What challenges are your administrators facing? Are they struggling to keep up with system updates or managing user inquiries? Additionally, gather insights from end users regarding their frustrations and unmet needs, as their feedback can reveal areas that require attention and improvement. 

Clarifying your organization's goals is crucial in selecting the right service. Are you looking to fully outsource support, which would suggest managed services, or do you prefer to develop internal capabilities for self-sufficiency, pointing toward Upgrade+ or Extended Services? Understanding your long-term vision will guide your decision-making process. 

If you still have questions about Oracle Cloud Managed Services or determining which tier is right for your organization, our team is here to help. We can walk you through the various options, provide advice and ensure you choose the service that best fits your unique needs and goals.

Why choose Baker Tilly

Baker Tilly combines a deep understanding of the challenges businesses face during cloud adoption with personalized support tailored to each client’s needs. Whether you aim to build internal capabilities or fully outsource your cloud management, we ensure a smooth transition and sustainable operational success.

Our commitment to knowledge transfer and proactive support empowers clients to innovate and remain competitive in a rapidly changing landscape. By partnering with Baker Tilly, you gain access to expertise that not only enhances operational efficiency but also drives strategic outcomes, making us your trusted partner in Oracle Cloud management.