With the release of IFS Cloud comes a significant change in how software updates are managed. Rather than relying on IFS Support building, packaging and sending software releases, IFS Cloud customers can request self-service updates and deployments in the Cloud Build Place, using the IFS Lifecycle Experience portal. This approach helps customers adopt, and be in control of, an ‘evergreen’ software experience by giving them the option to always be on the latest version of IFS Cloud without the disruptions of full-scale upgrades.
As the Lifecycle Experience within IFS Cloud updates and requires more advanced technical knowledge, our IFS Support team can help businesses install, verify and test these new packages, acting as an additional resource to securely maintain business systems and processes. Baker Tilly’s IFS Application Lifecycle Experience (ALE) provides the solution to IFS Cloud customers who could benefit from a little support when managing IFS Cloud additional knowledge and expertise within the software development cycle.
To explain this more, we’ve taken some time with one of our Directors, Paolo Zaino, to understand how Baker Tilly can help manage IFS Cloud, the IFS Lifecycle Experience portal and the IFS Cloud Build Place.
Q: What kind of issues did you see in the market that led you to create the ALE offering?
Zaino: Over the last 12 months, our IFS support team here at Baker Tilly have been getting up to speed with the new functionality and technology we can expect to see in future IFS Lifecycle updates.
The new functionality was significantly different to what we’ve seen previously, especially in the new build place of IFS. The first issue we started to see was the lack of skills and knowledge of this technology. The new level of qualification and understanding required for customers managing the new cloud environment is a lot higher than for previous IFS application versions.
We began to help some of our customers who didn’t have the necessary skills in-house to manage their IFS Cloud environment and quickly realized that we were getting more requests for this level of skill. Our ALE offering started to grow when we realized we could help more IFS Cloud customers with the software development cycle and take the burden of this technology knowledge off of their internal team.
Q: How does this service differ from Baker Tilly's IFS Support offering?
