Technology system refresh: An evaluation guide to replacing the key software to power your organization

In today’s fast-paced business environment, the need for speed and flexibility is paramount. Organizations face a rapidly changing business climate, unique industry challenges and an ever-evolving digital landscape. These factors elevate the strategic role of technology systems in managing operations and delivering the right level of products and services to customers.

The importance of technology systems

Technology systems are the backbone of modern organizations, helping to make sense of the key data that fuels their operations. Just like an operational department or assembly line, these critical organizational systems need to be upgraded, serviced or replaced to optimally support your organization. As the technology landscape evolves, the pressure to quickly understand system advancements and decide whether or not to deploy them increases exponentially. If an organization is still using the same system it put in place 10 or 20 years ago, it may no longer support business objectives and organizational leaders will likely need to consider replacing it.

Organizations continuously grow and change; evaluating their software ensures they can scale and adapt to future needs, including the ability to customize the software and integrate it with other systems. A software evaluation helps ensure the selected solution supports the organization’s strategic objectives, whether those are improving efficiency by modernizing legacy systems, centralizing data and streamlining processes, enhancing services or scaling operations.

Making an informed decision: Key considerations

A thorough software evaluation highlights the total cost of ownership – including licensing, implementation, maintenance and support – while helping to prevent organizations from overspending on unnecessary features or capabilities or overlooking essential requirements. Key considerations include:

1. Scalability: Ensure the software can grow with your organization
2. Customization: The ability to tailor the software to meet specific needs