Children’s Hospital & Medical Center, Omaha successfully optimized and implemented on Oracle ERP, SCM and HCM
The client
Children’s Hospital & Medical Center, a pediatric healthcare provider based in Omaha, Nebraska, offers primary, specialty and emergency care, as well as medical education and comprehensive research services. With 4,000 employees and locations across Nebraska, South Dakota and Iowa, it is the only full-service pediatric specialty health care center in Nebraska and serves close to 150,000 patients a year.
The business challenge
In 2019, Children’s went live with phase 1 of their Oracle ERP, SCM and HCM journey. Phase 1, supported by a different implementation partner, fell short of expectations. This initial phase would not be categorized as a success – it was over on timeline, over on budget and under delivered on expectations. At nearly the same time, Jerry Vuchak joined the organization as the chief information officer and began his assessment of the implementation and his strategy for the next phase. He quickly understood that there was work to do to make things right.
The Children’s team, along with Oracle resources, worked throughout the year to ‘stabilize’ their phase 1. Through this process, Jerry realized he needed a much different implementation consulting partner for phase 2. A partner that would think holistically, strategically, drive for unification and harmonization of processes, manage change and ensure success. Upon Oracle’s introduction, Jerry and Baker Tilly began conversations to calibrate and align on Children’s next steps, devising an appropriate road map and preparing a strong foundation for phase 2. This phase would be a strategic, transformative experience that would optimize and enhance the existing core elements of the Oracle Cloud platform while also driving innovative change.
Strategy and solution
Through several months of calibration and planning, a road map was agreed upon to address “optimization” and “implementation.”
Optimization:
